Terms and Conditions

Terms and Conditions

When placing an order with us, you automatically agree to our terms and conditions, so it is in your best interest to read them through.

Payment

We ask for 50% of the work + model(s) cost (if we buy them) to book the project and the remaining payment after the job is completed, before shipment. If we do not have a response to our payment request within 30 days after the end of the project, we will consider this an order abandonment and we reserve the right to resell the project to cover our costs.
Payment by PayPal or bank wire.

Modification

Once the project has started, we only allow one (1) free minor modification. So be clear from the start on what you want. If you absolutely want your Marines’ eyes to be blue, let us know right off the bat, not after they’ve been painted red ;)

Deadlines

It’s not always easy to give you an exact project end date. During the quote, you will be told approximately when it will be done, but there is a margin of error, art is not an exact science.

If you need it for a specific date, either book well in advance (we have a waiting list of usually 3 or 4 months), or you pay extra to have your project rushed.

Cancellation

Cancellations or refunds are not allowed. If you wish to terminate the project, we reserve the right to keep part or all of the deposit and models to cover our costs.

Shipping

We are not responsible for any breakage or loss during shipment. Of course we will be happy to help you if a problem arises.
Rest assured, we have never had any delivery problems!

We try to make customs easy, but please keep in mind that we are not responsible for any customs fees. Also, if we have to pay to receive your models, we will invoice you for them.

Communication

Once your project has been booked, you will receive an email from our workshop approximately once a week which will keep you informed of the progress of the work in the workshop.

01/2021 - -

Let’s talk about your project

The commission process is simple! First just fill out the quote request form by clicking on the button below and we will get back to you with a quote and a timeline. Also read our Terms & Conditions.

Ask for a quote
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